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Participatory design and research frameworks in community informatics seek to condense experiences taken from accumulating practice in field work to describe and theorize processes for data generation, analysis, and stakeholder... more
Participatory design and research frameworks in community informatics seek to condense experiences taken from accumulating practice in field work to describe and theorize processes for data generation, analysis, and stakeholder involvement in the design of programmes, activities or technology. This paper focuses on a particular aspect of participatory research and design processes in community-based projects: the transition from an analytical stage, characterised by observation, reflection and knowledge construction, towards designing action. Despite the wealth of conceptual and methodological literature on participatory research and design with communities, we gathered upon noticing that the topic of transitioning from exploration to designing action in community-based participatory research is relatively obscure, and merits more reflection and discussion. The paper offers a view into the processes that underpin this transition, in response to the questions: How is community-generated knowledge infused in design? What are the processes that unfold during this transition, and what roles do various stakeholders play? What are the key enabling factors and what challenges are associated with these processes? Guided by these questions, we shed light on various issues related to this transition by recounting cases taken from field experiences within different community projects in Syria, Brazil and Mozambique. By reflecting on these cases, we highlight how designed actions came into being, the roles of various stakeholders in making design choices, how constructed knowledge informed those actions, and the compromises that had to be balanced.
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Conducting qualitative field research to study social groups and their appropriation of technology is among the collection of approaches used by ICT4D research. However, the wealth and diversity of the resulting qualitative data poses a... more
Conducting qualitative field research to study social groups and their appropriation of technology is among the collection of approaches used by ICT4D research. However, the wealth and diversity of the resulting qualitative data poses a challenge to the researcher who needs to extract underlying patterns and organize findings to inform policies, technology design, and implementation. In this contribution, we will highlight a practice we found useful in analyzing qualitative field data: using comparisons of data instances. This approach is informed by the works of qualitative sociologists Juliet Corbin, Anselm Strauss, and Howard Becker. We illustrate this practice in action by analysing data instances taken from our field data on community’s use of online tools and social media in Syria. We conducted the study to inform the design of future collaborative and communication tools for supporting community growth and development.
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This paper discusses an exploratory approach for identifying potential ICT design problems in a local community through collaboration with its members. We are currently participating in the activities of a volunteer community in Syria,... more
This paper discusses an exploratory approach for identifying potential ICT design problems in a local community through collaboration with its members. We are currently participating in the activities of a volunteer community in Syria, where members appropriate Facebook and other online tools to collaborate and organize. In such context, conducting participatory design is not straightforward and needs to be problematized. For instance, what is the desired outcome of participation? Who participates in what? And what are the suitable tools? Here we focus on the value of participation in defining relevant design problems in collaboration with the community. We present our research process where we adopt an ethnographic approach guided by the works of sociologists Howard Becker, Juliet Corbin, and Anselm Strauss. We finally describe how this approach also allows us to move from participant observation towards participatory design.
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"In our project we are studying the role of internet technology in supporting local community development in Syria. By studying the appropriation of online tools we aim to inform the design of future tools to support community activity.... more
"In our project we are studying the role of internet technology in supporting local community development in Syria. By studying the appropriation of online tools we aim to inform the design of future tools to support community activity. After describing the research context and our approach towards observing a local volunteer community in Syria, we highlight a potential opportunity to conduct collaborative design using the same platform that community members have adopted."
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ICT tools and applications, including the Internet and online social media, are playing an increasing role in the lives of people in the Middle East. In my PhD project, I focus on the appropriation of ICT tools by local communities in... more
ICT tools and applications, including the Internet and online social media, are playing an increasing role in the lives of people in the Middle East. In my PhD project, I focus on the appropriation of ICT tools by local communities in Syria to inform the design of tools that support local community development. This interdisciplinary focus requires appropriating methods from social sciences and humanities to conduct the study. In this work-in-progress paper I draw the lines of the research project, while providing examples of concepts that resulted from ethnographical observations of our first case; a community called “Wikilogia”.
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Collaborative technologies, such as shared tabletop interfaces, are becoming increasingly pervasive. Meanwhile, social dynamics have long been a major area of inquiry in HCI and CSCW. With a few notable exceptions, little has been done... more
Collaborative technologies, such as shared tabletop interfaces, are becoming increasingly pervasive. Meanwhile, social dynamics have long been a major area of inquiry in HCI and CSCW. With a few notable exceptions, little has been done that addresses the roles gender identities play in shaping collaborative work. In this paper, we make the case for a deeper consideration of gender in our field through a study that investigates issues surrounding gendered collaboration around a tabletop interface. We report our findings and conclude with recommendations for future work in this area.
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This paper focuses on the problem of archaeological textual information retrieval, covering various field-related topics, and investigating different issues related to special characteristics of Arabic. The suggested hybrid retrieval... more
This paper focuses on the problem of archaeological textual information retrieval, covering various field-related topics, and investigating different issues related to special characteristics of Arabic. The suggested hybrid retrieval approach employs various clustering and classification methods that enhances both retrieval and presentation, and infers further information from the results returned by a primary retrieval engine, which, in turn, uses Latent Semantic Analysis (LSA) as a primary retrieval method. In addition, a stemmer for Arabic words was designed and implemented to facilitate the indexing process and to enhance the quality of retrieval.
The performance of our module was measured by carrying out experiments using standard datasets, where the system showed promising results with many possibilities for future research and further development.
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Despite various benefits of walking, some people still lack the motivation. In this paper, we present musicWALK - an interactive musical application that aims at enhancing the walking experience.musicWALK generates music by collecting... more
Despite various benefits of walking, some people still lack the motivation. In this paper, we present musicWALK - an interactive musical application that aims at enhancing the walking experience.musicWALK generates music by collecting data relevant to personal walking pattern and to thesurrounding environment. By allowing people to listen to interactive music generated along their walks,we aid them to establish a stronger connection with their surroundings. We hope that this will provide a stronger motivation for walking.
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David Nemer's photo book provides snapshots on the lives of residents of the Brazilian favela of Vitoria and their appropriation of digital technology. It is a visual collection that is intriguing for researchers and accessible to the... more
David Nemer's photo book provides snapshots on the lives of residents of the Brazilian favela of Vitoria and their appropriation of digital technology. It is a visual collection that is intriguing for researchers and accessible to the general public.Today, where a significant amount of human interactions are carried over ICTs, it is ever more important to address the rights of digital access, usability, usefulness and literacy around technology. Favela Digital provokes this discussion from the ground-up using words and visions from people living in the favelas, making the message concrete, plausibly accessible and generative for policy and design contributions.
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This paper discusses the issue of conflict over the Internet. It focuses on situations where disagreements between users connect with specific choices in the design of a digital infrastructure, and it argues that engagement in design... more
This paper discusses the issue of conflict over the Internet. It focuses on situations where disagreements between users connect with specific choices in the design of a digital infrastructure, and it argues that engagement in design activities can be used as a tool to analyse and probe such issues. It presents an ethnographic study of VOCI, a community of students based in Syria that witnessed a major conflict between its core members during the early 2010s. This conflict evolved around issues of control and governance, and eventually translated into a shared concern of how access and ownership of digital places are configured. This article introduces the design of Modus, a platform for shared proprietary rights over the Internet, as an alternative way to manage digital ownership.
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Conflicts among stakeholders are common in Community Informatics (CI) research. They often derive from mismatches of expectations and are exacerbated by communication and intercultural issues. Such mismatches are breaking points that... more
Conflicts among stakeholders are common in Community Informatics (CI) research. They often derive from mismatches of expectations and are exacerbated by communication and intercultural issues. Such mismatches are breaking points that might compromise the relationship of trust among stakeholders and, ultimately, project outcomes. In CI, reflecting on moments of conflict and mismatch might help researchers attend to assumptions and interpret aspects of communities' cultural context, as well as their own. This reflection should contribute to a closer connection among stakeholders and sustainable project outcomes. In this paper, we present the Critical Incidents Analysis (CIA) Framework (Brunello, 2015), a tool that was conceived within the Community and Development Informatics field with the aim to reflect upon incidents and misunderstandings among
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While research in HCI on dealing with cultural issues when designing ICTs tended to adopt fixed and taxonomic views, recent theoretical perspectives closer to the social sciences have called for attending to the contingent, fluid, and... more
While research in HCI on dealing with cultural issues when designing ICTs tended to adopt fixed and taxonomic views, recent theoretical perspectives closer to the social sciences have called for attending to the contingent, fluid, and dynamic aspects of the notion of culture. In this article, we contribute to translating these perspectives into an approach for informing design. We focus on abandoning prior conceptions of culture to allow the discovery of cultural differences through inductive field research while engaging with the target community. This allows a view on cultural difference that is generative for design: it is unique to each case, and it also remains close to the concerns of community members. We base our approach on Basile Zimmermann’s ( 2015) waves and forms framework, and we illustrate it through our engagement and design with VOCI, a local voluntary community of tech-savvy university students in Syria between 2011 and 2015.
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This article focuses on a particular aspect of research and design processes in community-based projects: the transition from exploratory stages, concerned with knowledge production, to design stages, in which goals for action-taking are... more
This article focuses on a particular aspect of research and design processes in community-based projects: the transition from exploratory stages, concerned with knowledge production, to design stages, in which goals for action-taking are formulated and desired directions for change are envisioned. This paper offers a reflection about the methodological processes that underpin this transition, in response to the questions: How are design goals formulated in community informatics interventions that rely on data-intensive exploratory methodologies, and what factors and dynamics shape them? Guided by these questions, we shed light on various issues related to this transition by recounting and analysing cases taken from field experiences within three different community projects in Syria, Brazil and Mozambique. The article proposes that the transition is associated with shifts in intentionality, which are elusive and hard to grasp, particularly in participatory approaches. Three analytical categories are put forward to illuminate the dynamics of intentionality shifts along the continuum of transitioning from exploration to design. Reflections based on the empirical cases are contributed.
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This work is concerned with the role of ICT in conflict in local voluntary communities. In late 2012, and while doing fieldwork with a voluntary community (VOCI) in Damascus, Syria, conflict broke out between community members. This... more
This work is concerned with the role of ICT in conflict in local voluntary communities. In late 2012, and while doing fieldwork with a voluntary community (VOCI) in Damascus, Syria, conflict broke out between community members. This conflict, which was due to mounting disagreement over future visions and the rights to access and control, persisted for almost a year, and incurred considerable hardship on the people involved. The study followed the conflict, the actors involved, the spaces where it was expressed, and the tools used in communicating and processing it. The findings involved conceptualizing how the conflict translated to a struggle to control online spaces where members communicated and coordinated. We synthesized our findings in the research team by designing Modus; an online multi-user tool that is intended to enable managing shared ownership of online assets and spaces in local communities.

In this thesis I elaborate on the inductive and qualitative fieldwork which involved observing practices of VOCI members and the conflict that occurred, analyzing and conceptualizing those observations, and designing a critical alternative to what the Internet enables in terms of managing shared ownership. The contributions of this research are qualitative (by describing and analyzing a case in a seldom studied setting and context); methodological (an approach to exploratory participatory research informing design); conceptual (by theorizing the case of conflict in VOCI as related to governance and to a struggle to control material resources); and design-oriented (by weaving the analysis into a concrete design of an online tool to for managing shared ownership and control in local voluntary communities).

This work is rooted in an interest to contribute to local community building and development in Syria, and especially in the recent humanitarian crisis triggered by violence and the deterioration of services and infrastructure. Amidst this context, which has contributed to shaping the growth of VOCI, the life of its members, and the activities they organized, I take a position that values contributing to local voluntary communities as a way to deal with and address the deteriorating conditions. It is by working on building communal ties that local communities could self-organize to pursue common interests and address the service and institutional void.
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